Understand and respond to letters about council tax, electricity, gas, or water bills

Set up or change direct debits and standing orders for utilities and council tax

Set up all main utility accounts (electricity, gas, water, council tax) after a move or for a new home

Switch energy or service providers and manage related account changes

Contact providers to resolve incorrect bills, payment issues, or account problems

Draft and send emails to suppliers or councils (up to 300 words) to explain situations, challenge charges, or request changes

Apply for Council Tax Single Person Discount or request eligible account changes

Register your household for support schemes for elderly, disabled, or medically dependent residents, to receive priority help during outages or emergencies

Explain DWP, PIP, or council letters

Apply for Universal Credit (full application)

Update Universal Credit journal or submit change of circumstances

Apply for Carer’s Allowance, Child Benefit, or NHS exemption certificate

Apply for Blue Badge 

Apply for Maternity Grant

Draft and send responses to benefit-related letters (up to 300 words)

Request support or corrections for benefit account issues such as login problems or missing payments

Apply for Healthy Start vouchers

Apply for Warm Home Discount

Fill simple forms such as DVLA logbook or address changes

Fill detailed forms such as HMRC tax code updates, housing benefit, or DWP change of details

Write formal letters or complaints to public bodies or providers (up to 300 words) for issues like parking fines or housing problems

Provide admin help with early-stage enforcement letters or contact enforcement companies to clarify or pause actions

Assist with tenancy letters for repairs, address changes, or change of tenant

Complete online ID verification for services such as rent checks or Right to Work (admin only)

Help complete basic contact or complaint forms on official websites

Help with travel document applications and draft supporting cover letters

Apply for a TV licence or request an exemption

Apply for bus passes, travel cards, or library cards

Assist with basic DBS check applications (if all documents are ready)

Register with a GP or NHS dentist

Set up the NHS App or NHS login

Book GP, dentist, or hospital appointments, including support where online booking is not possible

Explain NHS letters, hospital notifications, and appointment reminders

Order repeat prescriptions and arrange free delivery

Request medical summaries or records from your GP

Help complete self-referral forms for services like adult social care, mental health, or physiotherapy

Book interpreter services for health appointments (where available)

Support with admin around long-term health conditions, including appointment tracking or prescription reminders

Set up email accounts and help access them

Register and manage Government Gateway, DWP, HMRC, or DVLA accounts

Recover passwords or regain access to public service portals

Upload supporting documents to official portals (e.g. UC, Blue Badge, visa)

Provide one-to-one guidance on using online platforms and mobile apps

Assist with online ID checks or photo submissions for official services

Submit non-legal requests such as ARC renewals or contact letters

Scan and email up to 5 documents per task

Store and track correspondence including medical and immigration letters

Maintain a secure digital folder with your scanned documents, IDs, and letters for easy access

Register for and explain your credit account in simple terms (admin only)

Help track recurring bill payment dates or standing orders

Help set up and use budgeting apps

Draft admin-level letters to creditors or service providers

Register a child with a GP or dentist

Book a child’s health appointment or school nurse visit

Explain school forms or letters

Write formal letters to schools or education authorities (up to 300 words) for absences, complaints, transfers, or support requests

Apply for school admissions or school transport (basic form support)

Submit childcare cost updates to Universal Credit (admin only)

Help contact or follow up with a child’s social worker (admin only)

Support with education referral forms or additional needs paperwork

Apply for a National Insurance number

Create or update a modern CV

Write one tailored cover letter (up to 150 words) for a specific job or role type

Apply for a job online (1 application per task if full details are provided)

Set up and verify employer platforms such as NHS Jobs or Civil Service Jobs

Explain job-related letters including conditional offers, onboarding, or right to work checks

Register on HMRC, DVLA or DWP portals

Complete basic job-related forms like HMRC starter checklists or work history records

Send written messages to someone in prison

Assist with sending money to a prisoner (admin support only)

Contact consulates or embassies on your behalf by drafting a clear email or letter (admin only)

Guide you in writing messages about sensitive issues like domestic abuse, homelessness, or contacting social services, in a confidential and respectful way