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Octagon Focus is our highest level of administrative support, designed for critical matters that go beyond routine assistance. When you're dealing with complex, urgent, or highly detailed administrative matters, this service gives you access to the focused time, care, and expertise needed to manage them with precision and professionalism.
It’s ideal for tasks such as compiling document applications, preparing detailed evidence, managing stage-based official processes, or handling sensitive, time-critical issues. These services fall outside your regular task allowance and are individually quoted based on the specific scope, time, and complexity involved. All plan members can access Octagon Focus by request, while Premium Plan members receive priority scheduling and exclusive rates.
This service is reserved for high-priority matters that demand dedicated time, careful handling, and expert coordination. It’s designed for tasks that require close attention from start to finish whether due to urgency, complexity, or the need for highly structured execution. You’ll have access to professionals who manage every detail with precision, discretion, and a results-driven approach, ensuring you stay in control and fully supported throughout.
In addition to everything in Basic and Premium, the following high-level services are available through Octagon Focus.
Housing & Utility Support
Investigate and respond to arrears notices, backdated charges, or enforcement warnings (admin support only)
Draft detailed appeals or financial hardship letters to councils or utility companies
Coordinate council tax banding disputes or reduction requests where the client believes their band is too high (admin support only)
Help request housing support via the local council, such as Discretionary Housing Payment or rent help for low-income households
Manage multiple utility accounts across different providers or properties, including full closure of old accounts and full setup under the client’s name with ongoing tracking
Benefits and Welfare
Prepare and submit detailed reconsideration requests after benefit refusals, including tailored statements and timeline summaries
Draft structured communications to escalate unresolved benefit issues, such as overpayments, missing back payments, or entitlement errors, with reference to applicable guidance
Recover and reinstate locked Universal Credit accounts, including contact with DWP where logins are lost or system issues have caused disruption
Draft administrative referral requests for exceptional benefit cases where standard routes are unavailable, such as hardship reviews or discretionary assistance
Letters & Forms
Complete full-length disability forms such as PIP, ADP (Scotland), and related assessments, including tailored functional impact descriptions, medication listings, and daily care needs based on client input
Manage full multi-stage form submissions, including document checking, deadline tracking, and reminder coordination
Prepare detailed Mandatory Reconsideration statements (up to 1000 words) using client history, decision letters, and relevant supporting evidence
Provide administrative support for enforcement-related communications, such as identifying the enforcement agent, drafting emails, and bundling documents for response
Submit admin requests to freeze, update, or review council or creditor accounts, including full document packaging for evidence
Draft structured appeal letters for complex or escalated issues, such as benefit disputes, hardship claims, or travel refusals
Create full application support packs including personalised cover letters, structured support statements, and required attachments
Coordinate with third-party professionals (e.g. debt advisers, legal aid providers, support workers) to ensure admin consistency (admin-only role)
Write referral and escalation letters involving multiple departments or agencies, ensuring clarity and effective direction
Draft urgent letters for time-sensitive matters like emergency housing or interrupted payments, including clear timelines and summaries
Manage cross-agency correspondence where cases involve multiple services (e.g. housing, debt, and benefits), ensuring consistent and coherent communication
Prepare structured admin bundles for solicitor or representative use in appeals or legal matters, including formatted notes, cover letters, and attachments
NHS & Health Support
Assist in preparing detailed Health Support Summaries for use in PIP, ADP, or social care referrals based on available documents and client input
Submit formal written requests to GPs or consultants for treatment letters or medical evidence to support claims such as benefits, school support, or housing needs
Complete health-related forms for third-party bodies, including school health forms, medical fitness certificates, or treatment request letters
Communicate with NHS complaints departments regarding admin issues such as lost referrals, delayed appointments, or missing correspondence
Digital Help
Recover locked or suspended government service accounts through multi-step support, including follow-ups, documentation checks, and email drafting
Coordinate large-scale document uploads or cross-platform evidence submissions for cases involving more than 20 pages
Manage bulk correspondence and evidence across different agencies as part of multi-service case handling
Credit & Budgeting Support
Draft structured letters to negotiate payment plans, explain financial hardship, or challenge incorrect account entries with service providers or creditors
Family & Child Support
Draft detailed letters to schools, councils, or support services for children with (Special Educational Needs) SEN, disabilities, medical needs, or learning difficulties
Prepare and submit full school admission appeals with detailed justifications, evidence, and supporting timelines
Assist with administrative support for EHCP (Education, Health and Care Plan) applications, including drafting referral letters and coordinating responses (admin only)
Liaise between schools, local authorities, and health professionals to ensure alignment in care and educational plans (admin side only)
Provide admin support for reviews such as Child in Need, Child Protection, or Looked After Child cases
Manage all child-related correspondence and education documents in a secure digital profile for families with multiple children
Help prepare administrative support for claims like Disability Living Allowance (children), Universal Credit child elements, or carer contributions (admin only)
Work & Employment Help
Support applications for Access to Work, jobcentre-based training, or specialist employment programmes
Coordinate documentation for employment tribunals, appeals, or benefit-related submissions (admin support only)
Draft and manage communications relating to complex employment situations such as redundancy, zero-hour contracts, or pay disputes (non-legal guidance)
Provide administrative support for self-employed start-up setup, including basic UTR registration, email setup, and invoice template creation
No set monthly limit, each task is quoted individually
Unlimited Calls and WhatsApp support included only if part of the task.
Document handling is based on task scope.
Handle time-consuming or complicated matters with dedicated support, custom handling, and flexible one-off services, ideal for tasks that fall outside your monthly plan. Octagon Focus gives you access to high-effort, specialised help when things need more time, more focus, or extra care.
Contact Us
To learn more about Octagon Focus
✓ This is not a Plan
✓ For beyond your monthly allowance & complex matters.
✓ Only for existing members.