Basic Plan

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OCTAGON PERSONAL - BASIC PLAN £29.99

Foundational support for the everyday tasks that matter.

The Octagon Basic Plan is designed to support individuals who need reliable help with routine admin everyday paperwork, official letters, applications, or online systems. Whether it’s a letter you don’t understand, a form you need filled, or help registering online we’re here to guide you, every month, for one low cost.

WHAT’S INCLUDED IN THE BASIC PLAN

3 support tasks per month

You can choose any three routine services each month from our approved list. All tasks must be booked through our online form.

1 free phone call of up to 60 minutes

You have up to 60 minutes of phone support each month, which can be used as one call or split into shorter calls. Support may be available in your language, depending on availability. We can explain letters or documents, help you understand basic forms and online systems, and talk through your situation in clear, simple terms.

Document Organisation

We scan and store your important documents securely, covering up to two active accounts such as electricity, council tax, medical, or immigration. We track key dates, send reminders when action is needed, and alert you if anything urgent comes up. Digital copies are available anytime on request, so you never miss or lose an important letter.

Limited WhatsApp Support (Chat Only)

You can message us on WhatsApp for short updates or quick clarifications about tasks already in progress. This is a chat-only feature and doesn’t include calls or voice notes. It’s available during working hours and is limited to 30 messages per month. This light support feature helps you stay informed but isn’t for starting new tasks or ongoing chats. If your messages go beyond the limit or involve new matters, we may ask you to submit a task form.

Submit enquiry online

Submit your enquiry online and we’ll get back to you to confirm how we can help under your plan.

Access to additional paid services

If your request goes beyond what’s included in the Octagon Basic Plan, you’ll have the option to upgrade to the Octagon Premium Plan or request a one-off quote through Octagon Focus for additional or complex support.

SERVICES UNDER THE BASIC PLAN

Each of these counts as 1 task under your monthly limit:

Housing & Utility Support

Help you understand letters about council tax, electricity, gas, or water bills
Assist you in setting up or changing payments, including creating or updating direct debits and standing orders.
Draft and send clear emails to service providers for example, to dispute charges, close old accounts, or request payment plans (100–150 words)
Apply for Council Tax Single Person Discount

Benefits and Welfare

Explain DWP, council or PIP letters (no form filling under Basic Plan)
Apply for Warm Home Discount
Healthy Start vouchers

Letters & Forms

Fill simple DVLA forms (logbook or address change)
Drafting simple letters or replies to councils, utility companies, HMRC, DVLA, or government departments (up to 150 words)
Help fill in contact or complaint forms on official websites (basic entries only)
Applying for a TV Licence or requesting an exemption
Apply for bus pass, travel pass, library card
Completing a basic DBS check (if you already have all the required documents)

NHS & Health Support

Registering with a local GP or NHS dentist
Setting up the NHS App or creating an online NHS login
Explaining NHS letters, appointment reminders, or hospital notifications
Ordering repeat prescriptions and arranging free delivery to your address

Digital Help

Set up a new email account (e.g. Gmail, Outlook) and help you access it
Register a Government Gateway or gov.uk account for tax or public services
Scan and email up to 5 documents per task (e.g. forms, letters, ID copies)

Credit & Budgeting Support

Helping you sign up with free credit score platforms
Explaining your credit report in simple terms (overview only – we do not offer financial advice)
Guiding you on how to regularly check and understand key details on your report

Family & Child Support

Register a child with a GP or dentist
Book a child’s appointment with a GP or school nurse
Explain school letters or forms that are difficult to understand
Write simple letters or emails to schools for common matters such as absences, support requests, or updates (100–150 words)

Work & Employment Help

Apply for a National Insurance number
Create a basic one-page CV
Explain simple job-related letters or interview invitations
Register on job websites or online job portals
Help with registering for free training or online courses

Communication Assistance

Send a message to someone in prison
Provide administrative help with sending money to a prisoner
Draft short letters to public bodies or support services (100–150 words)
Assist with completing basic contact or complaint forms on official websites (standard entries only)

IMPORTANT USAGE INFORMATION

Up to 3 support tasks per month from the approved list.
One scheduled call up to 60 minutes.
Tasks and calls reset monthly, they don’t carry over.
Limited WhatsApp chat for active tasks only.
Document support covers up to 2 active accounts.
Requests must be submitted online and we’ll contact you during working hours.

Upgrade to Premium today

Get more done each month with extra tasks, longer support calls, and priority handling perfect if you need more help or have ongoing issues. The Premium Plan gives you added flexibility, faster service, and full support with more complex tasks when you need it most.